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SUN CITY - PALACE: GUEST RELATIONS MANAGER
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Job Description: Key Responsibility Areas:
• Formulate, implement and review objectives for the Guest Relations and Concierge Departments, complimenting the overall objectives of the Hotel
• Plan, implement, manage and review systems to ensure effective guest liaison; proactive operational management – anticipate and accede to guest needs ahead of time
• Plan, implement, manage and review systems to promptly respond to and resolve guest complaints and queries
• Plan, implement, manage and review systems to effectively track guest history and the associated profile
• Co-ordinate activities of other departments to ensure maximum guest satisfaction
• Plan, implement, manage and review systems to ensure the realization of the following :-
An effective Concierge service to guests
Business Partners deliver the required level of service
Staff have knowledge of promotions and/or special events
Safe and timeous guest transport
To effectively handle guest luggage and handle lost and found guest property
• Overall line management responsibilities for the Guest Relations and Concierge Departments.
• Ensure that guests are aware of all activities and facilities in Sun City
• Ensure that Tours conducted by the preferred operators are of the highest standard
Compile monthly Report
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| SUN CITY - PALACE CONTACT INFORMATION |
| Website: |
http://www.suninternational.com |
| City: |
Sun City |
| Company Description: |
Main Purpose of the Job:
Reporting to the Rooms Division Manager, the incumbent will be responsible for ensuring daily guest satisfaction and management of the Porters, Guest Relations Team and Concierge Desk.
Education, experience and competencies required:
• Matric plus a recognised degree/diploma in client liaison or hospitality field
1 - 2 years experience in a 5* Hotel environment essential
Previous experience in a Public Relations or Assistant Guest Service Manager capacity essential
Computer literate – MS Office & Fidelio
Outgoing personality with strong interpersonal skills and high level of energy and innovation
Strong management and leadership skills
Good command of the English language
Strong organization and time management skills
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Posted on: 11/19/2009 Posted by: todd_cz |
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