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MGM GRAND HOTEL CASINO: REP VIP SVCS
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Job Description: •Serves as public relations representative for MGM Grand. Exhibits a professional demeanor and willingness to assist VIP’s whenever requested.
•Analyzes casino play and establishes comp profiles for guest reservations.
•Processes all reservations and requests from guests, hosts, executives, and branch offices, including health spa and golf reservations. Also processes reservation requests from other VIP departments for our shows, restaurants, etc.
•Enforces the privacy of VIP’s and limits requests for information about such guests in accordance with hotel policies. Ensure confidentiality of all casino information.
•Assists casino hosts and executives with reservations, requests for information, etc.
•Coordinates delivery of room amenities and floral orders daily.
•Responds to guest inquiries and provides information for all casino events and promotions. Also provides general information and directions about casino, hotel, and local metropolitan area.
•Ensures charges, credits, and complimentaries are posted to individual guest folios.
•Receives in-bound calls in response to various mailings and invitations. Books Slot Tournament reservations, Direct Marketing Packages, etc.
•Distributes reports as requested to various departments.
•Complies with department policies, procedures, and standards.
•Notifies Supervisor, and/or Security of all unusual events, circumstances, missing items, or alleged thefts.
•Responds to emergency situations as necessary.
•Performs other job related duties as assigned |
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| MGM GRAND HOTEL CASINO CONTACT INFORMATION |
| Phone: |
(702) 891-1111 |
| Fax: |
(702) 891-7050 |
| City: |
Las Vegas |
| Posta/Zip Code: |
89109-4340 |
| Company Description: |
It is the primary responsibility of the VIP Services Representative is to respond to telephone calls assisting customers and casino executives while keeping appropriate records. Prepare paperwork for guest arrivals. Greet premium casino rated guests and check them in upon arrival. Recommend complimentaries in accordance with company policy. All duties are to be performed in accordance with departmental and MGM Grand policies, practices, and procedures. |
| Return to: |
MGM Grand Hotel Casino |
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Posted on: 11/18/2009 Posted by: todd_cz |
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