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HOLLAND AMERICA CRUISE LINES: CELLAR MASTER (627)
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Job Description: •College or University degree in hospitality management, business administration or related field preferred. International equivalent suffices
•Sommelier certification from a known Hotel School required.
•Fluent in English, both verbal and written. A second language is preferred.
•2-4 years managerial experience with staff of 10 sommeliers/wine stewards or more, with a focus on 4/5-star hotels, restaurants or high-volume service facilities.
•Experience in managing a multi-national wine team.
•Extensive knowledge of varying brands and quality of liquors.
•Extensive knowledge of new and old world wines including food and wine pairing.
•Ability to train multi-national wine team in all areas of wine & beverage service.
•Ability to investigate and solve guest complaints, follow up and meet/exceed guest expectations.
•Ability to oversee, carry out and supervise mini bar supply, lido beverage service, dining room and alternate dining wine service, gift orders and special functions.
•Ability to oversee wine stocks, ordering, storing and loading.
•Knowledge of beverage handling procedures in regards to public health standards. Attendance of a certified USPH or HACCP course is preferred.
•Demonstrated aptitude for the financial aspects of a bar/wine operation.
•Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel. (Scheduling)
•Strong interpersonal and leadership skills.
•Excellent appearance, outgoing, social, self-starter.
•Revenue and guest satisfaction focused.
•Extensive knowledge of training and motivating the entire beverage team on a weekly basis in regards to wine service under the guidance of the Beverage Manager.
•Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
•Ability to manage an international staff in a positive and productive manner by motivating, developing and managing employees as they work.
•Ability to conduct wine & spirit tasting in public for passengers and staff.
•Working knowledge of computers, Internet access, and the ability to navigate within a variety of software programs such as Excel, Word, and PowerPoint.
•Excellent open communication style with all department heads and all levels of employees. |
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| HOLLAND AMERICA CRUISE LINES CONTACT INFORMATION |
| Website: |
http://www.hollandamerica.com |
| City: |
Seattle |
| Company Description: |
Hotel Department, Reports to the Beverage Manager
Directs the daily operation of vessel’s Wine Sales Operation including the effective administration, supervision and execution of programs
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Posted on: 11/18/2009 Posted by: todd_cz |
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