Job Description: Provides guidance and leadership to all Front Office Team Members as the Front Office Supervisor, ensuring consistent, quality customer service is delivered. Performs any special projects deemed necessary by the Front Desk Manager, Front Office Training Manager, Assistant Director and Director of Front Office Operations. Performs all duties in accordance with PH Towers policies and within the realm of the PH Towers Mission Statement.
Qualifications:
High School Diploma required. Two-Year College Degree highly beneficial. Two-years combined prior Front Desk and supervisory experience preferred. Minimum six months supervisory experience or one year comparable Front Desk, hospitality or related experience. LMS 1.4 computer experience required. Must be able to get along well with coworkers and work as a team. Must present a well-groomed appearance.
Work Environment and ADA Requirements:
Must be able to maneuver in and around the Front Desk, Hotel, Casino, and all Retail Areas. Must be able to respond calmly in a crisis and in demanding situations, particularly when the situations involve customer or employee conflicts. Must be able to speak, write and understand English. Must be able to stoop and bend, as well as maneuver up and down stairs. Must be able to lift up to 20 pounds. Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file paperwork. Must be able to respond to visual and aural cues. Must be able to operate the following equipment: computer, 10 key adding machine, electronic key machine, telephone, credit card swiper, speed printer, facsimile, and photocopie
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