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HARRAH'S JOLIET CASINO AND HOTEL: EXECUTIVE HOST MANAGER
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Job Description: ESSENTIAL FUNCTIONS:
· Manages the Senior Executive Host Team operations including the issuance and compliance of all casino credit regulations and policies during applicable hours.
· Serves as a department leader in the care and servicing of all casino patrons.
· Sets the example and fosters among the Executive Host staff the reinforcing of the Harrah’s Service cycle which targets guest welcoming, building lasting relationships and encourages return visits.
· Maintains and establishes relationships with premium-valued gaming guests and promotes Harrah’s and our gaming experience to potential high worth guests.
· Continually communicates within the Executive Host team the need of growing gaming revenue, both Slots and Tables, through the development of our targeted customer base.
· Teaches and trains the skills and techniques necessary to handle difficult guests, their complaints and concerns, while ensuring that all patrons are dealt with in an efficient and professional manner.
· Interacts with Special Events staff to ensure highest quality theoretical attendance and maximum return on all on and off property events.
· Responsible for organizing monthly assignments, cross property events and projects and the analysis and accounting for reporting results of these assigned efforts.
· Maintains superior relations with Hotel Director, Front desk staff and VIP team to guarantee that all complimentary needs, requirements and associated expenses are delivered as agreed.
· Establishes and enforces the highest quality standards within the Host, VIP and Hotel staff to ensure superior, quality guest experience each and every visit.
· Responsible for developing all staff schedules, department and company-wide performance standards and employee evaluations. Counsels, guides and instructs assigned personnel in proper performance of their duties.
· Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.
· Adheres to all regulatory, company and department policies and procedures.
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| HARRAH'S JOLIET CASINO AND HOTEL CONTACT INFORMATION |
| Phone: |
(815) 740-7800 |
| Fax: |
(815) 740-2223 |
| City: |
Joliet |
| Posta/Zip Code: |
60432-4018 |
| Company Description: |
HARRAH’S JOLIET – Winner of 101 Best and Brightest Companies To Work For in Chicagoland Two Years in a Row!!
For a second year in a row, Harrah’s was named one of the 100 Best and Brightest Companies to Work for in Chicagoland, this year as an Elite Award winner in the “Recoginition and Retention” Category.
Harrah's Entertainment, Inc. is the world's largest provider of branded casino entertainment. Since its beginning in Reno, Nevada 67 years ago, Harrah's has grown through development of new properties, expansions and acquisitions. On June 13, 2005, Harrah's Entertainment acquired Caesars Entertainment, Inc. and now owns or manages through various subsidiaries more than 40 casinos in three countries, primarily under the Harrah's, Caesars and Horseshoe brand names. With nearly 4 million square feet of casino space, more than 40,000 hotel rooms and nearly 100,000 employees, the Harrah's portfolio is the most diverse in the gaming industry. Harrah's Entertainment is focused on building loyalty and value with its customers through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership.
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Harrah's Joliet Casino and Hotel |
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Posted on: 1/11/2010 Posted by: todd_cz |
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